Help Centre

7game FAQ — Find Every Answer Before You Place Your Next Bet

Whether you are new to 7game or a regular player from across the Philippines, this FAQ page covers the questions that come up most often — from creating your account and making your first deposit to understanding betting rules and requesting a withdrawal. Every answer here is written plainly so you can get back to the action without delay. Browse by topic below or scroll through the full list at your own pace.

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Account & Registration Deposits & Withdrawals Betting Rules Security & Privacy Support Access

Account & Registration

Everything You Need to Know About Getting Started

From signing up to verifying your identity, here is how your 7game account works from day one.

Creating your 7game account takes under two minutes and requires only a valid Philippine mobile number and a password of your choice. Head to the Register page, enter your mobile number, set a secure password, and submit the form. A one-time PIN will be sent to your phone — enter it to verify your number and activate your account instantly. Once verified, you can log in, explore the platform, and make your first deposit to start placing bets. There are no sign-up fees and no subscription charges; your account is completely free to open and maintain. Players must be at least 21 years old and located in the Philippines to register and use the platform.

No — each player is permitted exactly one account on 7game. Duplicate accounts are not allowed under the platform's terms and conditions, and any additional accounts detected may be suspended along with associated balances. If you have forgotten your login details, use the password reset option rather than creating a new account. The single-account policy exists to maintain fair play across all markets and to comply with responsible gaming requirements. If you believe your account has been incorrectly flagged or suspended, contact the support team directly for a review.

Mobile number verification is a required step that confirms your identity, secures your account, and ensures that any one-time PINs for login or password resets can actually reach you. It also helps the platform comply with Philippine regulatory requirements around player verification and responsible gaming age checks. The OTP sent during registration is valid for a limited window — if it expires before you enter it, you can request a new one from the registration screen. Make sure the number you register with is active and capable of receiving SMS messages. If you are using a dual-SIM device, confirm which SIM is receiving messages before submitting.

On the Login page, tap the "Forgot password?" link just below the password field. You will be prompted to enter your registered mobile number, after which a one-time PIN is sent via SMS. Enter the PIN, then set a new password of your choice — your account will be accessible immediately using the new credentials. Choose a password that is at least eight characters long and combines letters and numbers for stronger security. If you no longer have access to your registered mobile number, contact the 7game support team to initiate an assisted account recovery process.

Deposits & Withdrawals

Moving Money In and Out of Your Account

All transactions run in Philippine pesos. Here is what to expect when you deposit or request a withdrawal.

7game supports GCash, Maya, and major Philippine bank transfers as deposit methods, all processed in Philippine pesos. GCash and Maya deposits are typically credited to your account balance within seconds of the transaction being confirmed on your end. Bank transfer timelines depend on your bank's processing schedule and may take slightly longer during weekends or public holidays. There are no additional fees charged by 7game for standard deposits, though your payment provider may apply their own transaction limits or charges. Always ensure you are using the payment details provided directly within the 7game cashier screen, and never send funds to any external or third-party account.

Withdrawal requests submitted during standard processing hours are typically reviewed and approved within a few hours. Once approved, GCash and Maya transfers usually arrive in your e-wallet within minutes. Bank transfers may take one to two banking days depending on your financial institution's processing schedule. Your first withdrawal may require a brief identity check to confirm that your account details match — this is a standard security measure and normally only happens once. Withdrawals are only released to the same payment method used for your most recent deposit, which helps protect your account against unauthorised cash-outs.

Minimum deposit and withdrawal thresholds are set to keep the platform accessible for players at all budget levels. The exact minimums are displayed in the cashier section when you are logged into your account, and they may vary slightly by payment method. As a general guide, GCash and Maya minimums are set at a level comfortable for casual players placing modest PHP bets on local sports like PBA and football. There is no maximum on deposits for standard verified accounts, though large transactions may trigger a routine compliance review. Always check the cashier screen for the most current limits, as these may be updated in line with regulatory or operational changes.

The most common reasons for a delayed withdrawal are a pending identity verification check, a withdrawal request submitted outside standard processing hours, or a temporary hold triggered by an unusually large transaction amount. In most cases, your funds will be released automatically once the review is complete without any action required on your part. If your withdrawal has been pending for longer than 24 hours, log in to your account and check the transaction status in the cashier section — the status message will indicate whether additional information is needed. If the status shows no pending action but the funds have still not arrived, contact the 7game support team with your transaction reference number for a direct investigation.

Betting Rules & Markets

How Bets Work on the 7game Platform

A clear breakdown of bet types, settlement, and the sports markets available to players in the Philippines.

7game covers a wide range of sports that are popular with Filipino players, including PBA basketball, Philippine football league matches, international football, boxing, e-sports, and virtual sports. Each sport has multiple market types — match winner, handicap, over/under totals, first scorer, correct score, and more depending on the event. Live in-play betting is available for major events, allowing you to place bets while the game is ongoing with odds that update in real time. Explore the full range of available markets on the Betting page. The selection of events and markets is updated regularly to reflect the active sports calendar across the Philippines and internationally.

Bets are settled as soon as the official result for the event is confirmed by the relevant sports authority or data provider. For most local PBA and football matches, settlement happens within minutes of the final whistle. Winnings from settled bets are credited directly to your 7game account balance and are immediately available for withdrawal or for placing new bets. In rare cases where an event result is disputed or delayed by the governing body, settlement may be postponed until the official result is confirmed — affected bets will show a "pending" status in your bet history during this period. You can review all open and settled bets at any time from the account dashboard after logging in.

As a general rule, bets cannot be cancelled once they have been confirmed and accepted by the platform. The confirmation screen shown before you finalise a bet is your opportunity to review the selection, odds, and stake before committing. For this reason, it is strongly recommended to double-check your bet slip carefully prior to confirming. In exceptional circumstances — such as an event being cancelled before it starts — all bets on that event will be voided and the stake returned to your balance automatically. Check the Betting page and the full terms for specific rules around voided events and each bet type.

Security & Responsible Gaming

Keeping Your Account and Play Safe

Your account security and wellbeing matter. Here is how 7game protects you and how you can protect yourself.

All data transmitted between your device and the 7game platform is encrypted using SSL technology, which prevents interception of your login credentials, payment details, and personal information in transit. Stored data is handled in compliance with Philippine data privacy standards, and your personal details are never shared with or sold to third parties for marketing purposes. You can review the full details of how your data is collected, stored, and used in the Privacy Policy. If you ever suspect that your account has been accessed without your knowledge, change your password immediately and contact the support team to review your recent login history. Enabling session alerts and using a unique, strong password are the most effective steps you can take to secure your account.

7game provides a set of responsible gaming tools designed to help players maintain healthy habits and stay in control of their betting activity. These include deposit limits that cap how much you can add to your account per day or week, session time reminders that alert you when you have been playing for an extended period, and self-exclusion options that allow you to take a break from the platform for a defined period or indefinitely. All tools are accessible from your account settings panel after logging in, and changes to self-exclusion are applied immediately. For more information on staying in control, visit the Responsible Gaming page which provides detailed guidance and links to professional support resources available in the Philippines.

Yes — 7game operates under a PAGCOR licence, which is the regulatory authority overseeing legal online gaming and sports betting platforms in the Philippines. PAGCOR licensing means the platform is subject to regular compliance checks, fair-play audits, and responsible gaming obligations set by Philippine law. Players can participate with confidence knowing that their funds, bets, and personal information are protected under a regulated framework. The platform is designed exclusively for players in the Philippines who meet the minimum age requirement of 21 years. For questions relating to regulatory compliance or licensing, the About Us page contains additional background information about the platform.

Still Have a Question?

If you did not find your answer above, the best next step is to create your account, explore the platform, or reach out through the support channel. The 7game team is available around the clock to help players across the Philippines.

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