Your Data, Protected
This Privacy Policy explains what personal data 7game collects, why we collect it, how it is stored and protected, and what rights you have as a registered player in the Philippines. We are committed to handling your information responsibly and transparently, in accordance with applicable Philippine data privacy law. If you have questions about any section, our FAQ page covers the most common concerns in plain language.
When you register on 7game, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account securely. We may also request a government-issued ID during verification checks carried out in compliance with Philippine anti-money laundering regulations. Your identity data is never sold to third parties and is only shared with authorised processors directly involved in operating the platform. Keeping this information accurate and current is your responsibility as a registered account holder.
7game records all deposit and withdrawal transactions associated with your account, including the payment method used, transaction amounts in Philippine pesos, timestamps, and reference numbers. This data is essential for processing your payments accurately, resolving any disputes, and meeting our reporting obligations under applicable law. We work exclusively with regulated Philippine payment providers such as GCash and Maya; we do not store your full payment credentials on our own servers. Transaction histories are retained for the legally required period and are accessible to you at any time through your account dashboard. Any anomalies in your transaction data are flagged for review by our compliance team to protect the integrity of your account.
When you access 7game through a browser or the mobile app, we automatically collect technical information such as your device type, operating system version, browser type, IP address, and session duration. This data helps us optimise platform performance, identify and fix technical issues, and ensure that the experience is consistent across different screen sizes and connection speeds common in the Philippines. We also log which features you interact with most frequently in order to improve navigation and prioritise future product updates. Usage data is stored in aggregated and anonymised form wherever possible and is not used to build individual profiles for advertising purposes. You can limit certain types of usage tracking through your device or browser privacy settings.
Any messages, reports, or requests you send to the 7game support team — including details of issues, screenshots shared, or follow-up correspondence — are stored securely and linked to your account record. These records allow our team to resolve queries more efficiently and identify recurring issues that may affect other players. Support communications are accessible only to authorised 7game staff and are not shared with external parties except where legally required. If you submit a complaint or escalation, the full communication thread is retained for audit purposes for a minimum period as required under Philippine consumer protection guidelines. We treat all support interactions with the same level of confidentiality as your account data.
As a data subject under Republic Act No. 10173, you are entitled to the following rights with respect to the personal data 7game holds about you.
You may request a copy of the personal data we hold about you at any time. Requests are processed within a reasonable timeframe and we will confirm the categories of data held, the purposes for which it is processed, and with whom it has been shared. Access requests can be submitted through the contact details provided in your account dashboard. We will not charge a fee for standard access requests but reserve the right to apply a reasonable administrative charge for repetitive or manifestly unfounded requests. Identity verification may be required before any data is released.
If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected without undue delay. Basic profile details such as your contact number or email address can be updated directly within your account settings. For changes to identity-critical information such as your legal name or date of birth, additional verification documentation will be required before the update is applied. Corrections to financial or transaction records are handled separately through our compliance process and may require supporting documentation. We will notify you once a correction has been completed or explain the reason if a request cannot be fulfilled.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where processing has been unlawful. Please note that certain data — particularly transaction records and identity verification documents — must be retained for specified periods under Philippine anti-money laundering and gaming regulations, and erasure requests for this category of data cannot be fulfilled until the mandatory retention period has elapsed. Account closure does not automatically trigger immediate erasure of all associated data. We will confirm which data has been deleted and which must be retained, along with the applicable reason.
You have the right to object to the processing of your personal data where that processing is based on legitimate interests or is carried out for direct marketing purposes. If you object to receiving marketing communications from 7game, you can unsubscribe at any time using the link provided in any marketing message or by updating your notification preferences within the account dashboard. Objections to other forms of processing will be assessed on a case-by-case basis, and we will suspend processing while the objection is under review. Where processing is required to fulfil a legal obligation or to perform the contract between you and 7game, we may not be able to honour an objection without closing your account. We will always explain our reasoning clearly when we cannot fulfil an objection request.
Where personal data has been provided by you and is processed on the basis of your consent or in connection with our contract with you, you have the right to receive that data in a structured, commonly used, and machine-readable format. Portable data exports typically cover account profile information and transaction history within the scope permitted by our systems and applicable law. Requests for data portability are handled by the same team that manages access requests and are subject to the same identity verification requirements. We aim to fulfil portability requests within 30 calendar days of receiving a valid, verified request. Data provided in response to portability requests is intended for your own use and must not be used to re-register under a different identity on 7game or any other platform.
Where processing of your personal data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawing consent for processing that is strictly necessary to operate your account — such as identity verification — will result in the suspension or closure of your account, as we are legally required to verify the identity of all active players. Withdrawal of consent for optional data uses, such as behavioural analytics or promotional communications, can be managed from within your account settings at any time and will take effect promptly. If you are unsure which processing activities are consent-based and which are legally required, our FAQ page provides a straightforward summary. We will never penalise you for withdrawing consent for optional processing activities.
7game applies industry-standard security measures to protect all personal data stored and processed on the platform, including encryption of data in transit using TLS protocols and encryption of sensitive data at rest. Access to personal data is restricted on a need-to-know basis; only authorised personnel with a legitimate operational reason may access identifiable player records, and all such access is logged for audit purposes. Our servers and infrastructure are maintained within secure data centre environments subject to physical access controls, regular security assessments, and vulnerability monitoring. We conduct periodic reviews of our security practices and update them in response to emerging threats relevant to the Philippine digital payments and online gaming environment. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines within the timeframes required by law.
7game does not sell, rent, or trade your personal data to third-party marketers under any circumstances. We share data only with carefully selected processors who support the direct operation of the platform — including identity verification providers, payment gateways such as GCash and Maya, fraud detection services, and cloud hosting infrastructure — and only to the extent necessary for the specific service they provide. All third-party processors engaged by 7game are required to sign data processing agreements that impose obligations equivalent to those in this Privacy Policy and compliant with Philippine data protection law. We may also disclose data to government authorities, law enforcement, or regulatory bodies where required to do so by law, court order, or in connection with our obligations under Philippine gaming and anti-money laundering regulations. We will inform you of any disclosure to authorities where we are legally permitted to do so.
We retain your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. Account profile data is retained for the duration of your active account and for a minimum of five years following account closure to meet legal record-keeping obligations. Transaction records are retained for a minimum period as prescribed by anti-money laundering regulations applicable to the Philippine gaming sector. Communications and support records are kept for at least three years from the date of the relevant interaction. Data collected solely for optional purposes — such as behavioural analytics — is retained for shorter periods and reviewed on a rolling basis. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.
Our FAQ covers the most common data privacy questions from players across the Philippines. If your question isn't answered there, registered players can reach the support team directly through the account dashboard.